Returns & FAQs
Easily return your items for a refund or exchange in just a couple of minutes! Click the button to begin.
How Returns Work
All returns must be unworn and unwashed, and must be requested within 14 days of delivery. Please include your original sales receipt and all order information so we can process your return promptly and correctly.
We offer pre-paid shipping labels to conveniently drop at your post office. By selecting Redo at checkout, your return label will be free. If it is not selected, the cost of the label will be deducted from your return amount.
Policy Specifics
Sale Items: All purchases marked "sale" are final sale. No exceptions will be made. This includes items purchased during a flash sale.
Shoes: All shoes must be returned in their original shoebox and placed inside an additional protective shipping box. Please do not put postage stickers directly on the original shoebox.
Swim: All swimwear must have the sanitary strip still in place, or the item will not be eligible for return.
Returns Shipping: Shipping costs are non-refundable. If you receive a return shipping label, $7.95 will be deducted from your return. We are not responsible for any returned items that are lost in transit. Please keep your tracking information. In-person returns will not be accepted.
Damaged Items: All damaged items must be reported within 5 days of receiving the item to be eligible for a replacement or resolution.Each resolution is on a per case basis. You may be eligible for a percentage of a refund or full refund depending on the severity of damage and wearability. If the item was washed and shrunk, we are not responsible.
Orders Placed on Instagram or Facebook: Orders placed via the new Instagram + Facebook Checkout feature are eligible for a refund up to 30 days after being placed.
All other return policies as seen above apply. Items returned that do not adhere to our policies will be returned to sender and no credit will be issued.
FAQs
What is the return window?
Within 14 days of receiving your order that you want to return, you must submit a return request. Once approved, quickly send it back to receive your refund/exchange.
How long does it take for my return to process?
When you request, it will take 1-5 days for approval. Once we receive your return, allow up to 14 days for it to be fully processed.
Can I get a refund for an order I paid with store credit?
No, you can only exchange or be re-issued store credit.
What counts as a damaged item?
An item with major defects that make it unwearable, like being drastically damaged or stained. The following do not count as damage: a loose string, wrinkles, shrinking after washing.
I'm trying to use a gift card on the app, but it's not working.
Gift cards don't work on the app, unfortunately. Please check out here on the website.
